All projects have to come to an end. The end of the project is a beginning of a new phase in the project life cycle. Ongoing support can be seen as the icing on the project cake, after all the ingredients have been prepared, mixed together and cooked to perfection. Most of the points here are more related to technical projects but are still relevant to other areas too. The process of handing over and the quality of ongoing support is a delicate operation and is equally important as the previous phases of the project. A number of areas should be considered in this process: Current skill sets of supporting staff Adequate resources to sustain ongoing support Sufficient reference documentation Proper ramp up planning Align expectations of business partners. Current Skill Sets of Supporting Staff An evaluation of the current skill sets of the supporting staff needs to be done to determine if : additional training is required for technical and business skill sets are requi...