Defects are all part of any project. How you manage them will determine how successful the project is perceived to be. You may have many defects but managed well, you can still give your customers / partners a perception that the project is going well. Why do I use the word perception ? Because inherently people's view on how things are going are based on perceptions. This may or may not be anchored on the reality of the situation. Part of the skill of a good project manager is marketing the situation at hand. With good marketing skills, a good project manager can create an illusion that the project is going well while sorting out issues in the background. More on this in later postings. Defects are essentially tasks that were not in the original project plan due to oversight or lack of planning. So instead of tasks to be done earlier in the project, these will need to be inserted into the plan later on in the project life cycle or even in post implementation phase. How ...